Shipping Information
International Shipping
Package shipped from China, we offer YUNEXPRESS International Shipping calculated in real time when you enter checkout. We ship via YUNEXPRESS.
Depending on your country, import/customs fees may be applied to your order.
JIEEN is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the China.
Standard International YUNEXPRESS Shipping (7-15 Business Days)
When your tracking number becomes available, you will receive a notification via email to track your order.
Information about customs
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Please note that we are not held liable for any custom fees in your country, hold times or incorrect shipping information provided. Allow 1 to 2 business days of processing your order to receive your tracking number.
Note: If you order multiple items, they may be shipped separately to ensure they get to you as fast as possible. In this case, you will be given individual tracking codes so you know exactly where your order is!
Lost Package
We are not liable for any misplaced or stolen packages. If your tracking number reads as successfully shipped and the address provided to us upon checkout matches the exact address we have shipped your order to, we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. If you have any questions, please contact us at robbinlam2019@outlook.com and we will try our best to assist you with this matter.